Customer Protection
At Certified Energy, your trust and security are our top priorities. We’re committed to helping you protect your personal information and avoid energy-related scams and fraud.
Common Scams to Watch For
Stay alert for these signs of suspicious activity:
1. Fake Utility Calls
If someone calls claiming your power will be shut off unless you pay immediately with a prepaid card or wire transfer — it’s a scam. Certified Energy NA never collects payments for electricity service. We help connect you to trusted electricity providers, but we do not bill customers directly.
2. Imposter Emails or Texts
Be cautious of emails or text messages claiming to be from an electricity provider asking you to click on suspicious links or provide sensitive information like your Social Security number, account password, or banking details.
3. Door-to-Door Scams
Some scammers pose as “energy agents” and go door-to-door with fake credentials, trying to switch your service without your consent. Always ask for ID and verify the company independently.
How Certified Energy NA Protects You
- We never ask for payment or billing information directly.
- Your information is only shared with licensed and verified energy providers.
- We use secure form technology and encrypted systems to protect your data.
- We will only contact you from trusted communication channels listed on our website.
How You Can Protect Yourself
Never provide payment or personal details over the phone or text unless you initiated contact with a verified provider.
Watch out for urgency — scammers often pressure you to act fast.
Verify links and emails — check that they come from “@certifiedenergyna.com” or a provider you’ve signed up with.
When in doubt, call us directly: 1-844
Report Suspicious Activity
If you receive a suspicious call, email, or text message claiming to be from Certified Energy NA or a related provider:
Do not respond or send payment.
Call us directly at 1-844-
Report the scam to the Texas Public Utility Commission at: 1. Acceptance of Terms
By using this Site, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, do not use the Site.
Services Provided
Certified Energy NA is an independent energy solutions provider. We help residential and commercial users explore electricity options by providing informational tools, quote requests, and referrals to licensed retail electricity providers (REPs), including Payless Power.
We are not a utility or electricity provider. We do not guarantee service availability, pricing, or rates.
13. Contact Us
For questions about these Terms of Service, contact:
Your Safety Comes First
Certified Energy NA will never compromise your privacy or pressure you into a decision. We’re here to help you power your home or business — safely, honestly, and securely.